Windows OS Considerations When Upgrading from Windows XP

If you’re preparing for Microsoft’s “zero day forever” — the day in April when support for Windows XP ends and that hackers could have a field-day exploiting Windows XP PCs since they will no longer receive security patches —, you might be wondering if making the move to Windows 7, Windows 8 or Windows 8.1 makes the most sense. Obviously, this choice depends on your business needs and how much you can accomplish in the fewer than five months left until Windows XP support ends. But here are a few other things to consider when choosing the best OS to upgrade to for your organisation.

Windows 8.1

Let’s start with the latest OS first. A good reason to upgrade to Windows 8.1 straight from XP is if you have a growing number of very mobile workers who could benefit from the touch component of the year-old OS. There are added mobility and security features with Windows 8.1, including the new Workplace Join that lets you access corporate data from a server that then gets automatically deleted when someone leaves the company. This component basically dismisses the need for a remote device wipe, something many employees have an issue with as it also might remove their personal apps and data. So, if you have plans to ramp up mobility in your organisation in the coming years, considering how Windows 8.1 could fit into your strategy is worthwhile. There are also other new features such as the return of the Start bar to make it easier to perform tasks, better application management across devices through Assigned Access and more options for mobile device management.

If you’re running XP, you cannot upgrade straight to 8.1. You’ll have to upgrade to Windows 8 first and then 8.1, as Microsoft specifies that Windows 8.1 was not designed for installation on devices running Windows XP or Windows Vista. If you do decide to go this two-step route straight from XP, you’ll not only need new hardware but also a whole new crop of applications as well, as many that run on an old Microsoft OS won’t be compatible with Windows 8.1. Datacom has tools that can assist in the assessment of which apps will comply or can be remediated.

Windows 8

Moving to Windows 8 is also a consideration for organisations increasing the scale of mobility in the workforce. Other than mobility, your considerations for upgrading to Windows 8 should be whether you have the budget to purchase Windows 8-compatible desktops for your entire workforce and if you have the time — fewer than five months — to teach them how to use the new touch OS. If you are focussed on Windows 8, factor in support resources to help answer the onslaught of questions and troubleshooting needs your users are likely to have as they get used to an OS like none they’ve ever used before. But on that last note, remember that Windows 8 also has a desktop mode that looks and acts almost exactly like Windows 7. You can also forgo the Modern start screen and boot straight to the desktop. So, don’t let the touch component necessarily be a reason to avoid migrating to the OS.

Windows 7

More than 90 per cent of large businesses will move from Windows XP to Windows 7, according to Gartner. Microsoft itself has urged organisations to continue planned Windows 7 migrations and only deploy Windows 8 to user groups that need it most, such as mobile workers. However, the company has also encouraged businesses to start investing in Windows 8-compatible devices so that if and when they want to upgrade to Windows 8 or Windows 8.1, they don’t have to heavily invest in more hardware. The hardware component is what makes going from Windows XP to Windows 7 most reasonable for many businesses — it does not necessitate a hardware upgrade, meaning organisations can hold onto their PCs for longer.

Regardless of the next Microsoft OS you choose, enlisting the help of an IT provider to design, implement and offer post-support for your migration, in addition to procure any new hardware and software licenses that might be needed, will lower risks and ensure a more seamless transition.

What’s Different About Windows 8.1 – and Why it Matters to your Business

Just a year after the release of Windows 8, Microsoft released Windows 8.1 on Friday, the first in the company’s new “rapid cadence” update cycle for its Windows operating systems (the usual release frequency is every two to three years). As a ZDNet story from July pointed out, Windows 8.1 is not just a service pack. It does have several measurable differences from Windows 8 — differences that might provide compelling reasons to consider upgrading to the new OS.

Better application and data management

Windows 8.1 has endeavoured to provide better application security across devices through Assigned Access. This new Windows 8.1 feature initialises a preconfigured set of filters to block access to other applications, giving the user permission for only a specific Windows Store app on the device. You can choose how to manage the applications based on device, work scenario or capability needed. Other security features protect corporate data on Windows 8.1 in BYOD arrangements, such as Remote Business Data Removal, which wipes sensitive data from compromised devices and encrypts all consumer Windows 8.1 devices.

Enhanced device mobility

For organisations with many employees who must connect from outside the office to a corporate network, the Windows 8.1 DirectAccess feature removes the need to launch a separate virtual private network. DirectAccess delivers corporate applications via secure firewall and is able to automatically provide security software and policy updates to remote computers to keep corporate data safe. DirectAccess also helps IT administrators keep remote user PCs in compliance.

More options for device management

Windows 8.1 has an open MDM policy, allowing businesses to enrol either corporate or personal Windows devices with any third-party MDM solution, including AirWatch and MobileIron, that can communicate with Windows’ built-in OMA-DM protocols. The OMA-DM protocols provide secure communication with cloud-based MDM services so your organisation doesn’t need to buy additional infrastructure. Organisation-provisioned devices that regularly connect to corporate networks can be managed by System Center’s enterprise management capabilities.

Stronger IT control

Previously, Windows 8 provided “all or nothing” access to users accessing PCs based on whether they were a member of the corporate domain or not. The new Workplace Join enables users to work on any device while still accessing corporate resources.  IT can choose to allow access to certain resources while restricting access to others. Users can enrol in Workplace Join themselves by registering their device with Windows Intune.

If you are considering Windows 8.1 and already use Windows 8, you don’t need to purchase additional licenses — you already own the license for 8.1. An IT provider with specialisation in desktop management can help you upgrade and ensure your workstations are optimised for 8.1.

See how you can sign up for a Windows 8.1 Customer Immersion Experience.

4 Questions to Ask as You Plan to Upgrade from Windows XP and Office 2003

Do you know how much is at stake if your organisation loses data due to insufficient Windows XP or Office 2003 security updates or support? Take our risk assessment to learn.

Thirty per cent of SMEs are still running Windows XP and Office 2003 — and almost half don’t know support for both of these products will end in less than a year.

While you can still run Windows XP and Office 2003, you will no longer receive security updates or support after April 8, 2014. Even if you plan to upgrade to the new Office 2013 now, it’s not compatible with Windows XP. With these pressing security and compatibility issues,plotting your migration strategy now will help protect your business from risk of data loss and downtime. Here are some questions to ask to begin executing your Windows XP and Office 2003 upgrade plan.

1. Are my applications compatible? Prior to upgrading from Windows XP, you will need to see if your software will be compatible with your new operating system, whether it’s Windows 7 or Windows 8. That’s a process you don’t want to hold off on until right before you upgrade, as it can lead to significant downtime if it turns out that your apps aren’t compatible. And it’s not just Microsoft apps you have to worry about — explore the relationship with the apps you use that rely on the underlying Windows operating system and plan for remediation and compatibility testing.

2. Does my hardware fit? If you’re upgrading your operating system, you should consider if your workstations are optimised or whether you need to arrange for procurement of new ones. Knowing the hardware you will need now will help in forecasting your budget and also guide decisions around whether hosting certain applications in the cloud makes better sense.

3. Is it time to incorporate additional desktop services? Don’t narrow your Windows XP upgrade scope to just an operating system refresh. You could also use the occasion to take advantage of software asset management, volume licensing services and desktop support. Incorporating these services into your desktop migration strategy could help lower total cost of ownership, reduce business risk and improve IT management.

4. What user training will I need to conduct? If you’re upgrading to Windows 7 or 8 or Office Standard 2013, you’ll need to make sure your end users get up to speed before completing deployment. Choosing a few evangelists to test-pilot the new products and then arranging for training and post-deployment support through a managed services provider can ensure a streamlined approach.

To help you transition out of Windows XP, Office 2003 or both, Datacom is offering four different discounts on select Microsoft products, including Windows 8, if you purchase by June 21. We can also help your organisation take advantage of holistic desktop services to streamline your deployment and align your desktop strategy with your business needs.

3 Points to Consider Before Optimising Your Workstations for Windows 8

With Windows 8 officially on the market, there are several aspects of the newly-released operating system that enterprises should evaluate before deciding to plan for transitioning.

The enterprise technology landscape, always prone to rapid transformation, is evolving yet again due in large part to the BYOD phenomenon and the growing availability of tablets and smart phones. Before optimising your company’s workstations for Windows 8, there are three critical things to be mindful of now to streamline the switch.

1. BYOD integration: Windows 8 has a user learning curve; one challenge will be integrating different applications from the new OS with each of your employee’s well-worn platforms.  Because Windows 8 is the first operating system meant to translate across desktop, PC and mobile devices, it’s probably best for companies to test the OS on multiple devices to gauge accessibility on each. Furthermore, companies may want to consider which employees might be better candidates for using the OS, such as staff members who travel often, or work in remote locations.

Companies integrating BYOD into their IT policies should look into Windows RT, a “lighter” version of the OS, specifically designed for mobile devices and tablets. Microsoft claims Windows RT is designed to preserve battery life and is compatible with smaller and less expensive devices. Users may find, however, that they can’t run some traditional business software. The system won’t run any desktop Windows applications aside from the applications packaged with it, which excludes Outlook. Businesses should also be especially wary of the inability for Windows RT to connect to a Windows Active Directory Domain, a service that essentially enforces security policies on computers in a network.

2. Security implications: Implementing Windows 8’s new safety features may take some getting used to. Due to the complexity of new hacking techniques, software developers have restructured how users access corporate data. A new addition to Windows 8 is a graphical password, targeted to tablet users, which requires users to connect dots to gain access. A key part of the operating system’s strengthened security is its Secure Boot mode, which combats low-level security exploits and malware. Also to note: In recent years, browsers have become points of entry for security breaches. Windows 8 features a more secure Internet Explorer browser, enhanced with a permission configuration called AppContainer.

3. App store utilisation: In Windows 8, Microsoft has included a new app store that may one day compete with Apple’s own App store. The store boasts a revenue-sharing plan for apps that generate $25,000 or more, fewer regulations for app developers and mostly free apps. The mobile operating system can be extended to PCs directly without processing through store infrastructure. Through Windows 8, enterprise IT administrators have the ability to dictate employee access to company-specific apps. With this power, IT departments can customise their company app management and software experience for Windows 8. However, custom apps only available to employees or IT departments must be deployed manually and not through the app store for Windows 8.

Even if you get a good handle on these three areas of consideration when optimising for Windows 8, your organisation might still want to take advantage of outside consulting to make the upgrade more seamless. An IT provider that can offer assistance with desktop deployment, desktop support and volume licensing can take much of the headache out of your Windows 8 upgrade.

To learn more about integrating Windows 8 into your enterprise, download the video highlights version of our recent Windows 8 and Windows Server 2012 event held at Microsoft Australia headquarters in Sydney.

3 Things Windows Server 2012 Does Better Than Windows Server 08

Microsoft’s long-awaitedWindows 8 was officially releasedjust last week, but Windows Server 2012 has been up for public analysis and use for almost two months. The server update — the first in three years for Microsoft — may not appear to have received the same major makeover that the new operating system did, but a glance under the hood reveals a slew of additions and improvements. Here is an overview of the most significant upgrades from Windows Server 2008 that you may want to consider for your organisation’s next technology renovation.

1. Windows Server 2012 is simply more powerful than Windows Server 2008

Microsoft set out to build a new server that would both embrace virtualisation and complement a new breed of scalable, workable data centres. Whereas Windows Server 2008 R2 allowed users to support up to 64 logical processors on hardware, Windows Server 2012 upped the number to 320. Overall memory jumped as well, with 4 terrabytes of physical memory available now, versus 1 in Windows Server 2008, and up to 1 terabyte of memory on a virtual machine, up from 64 gigabytes previously. These increases present in Windows Server 2012 can translate to higher-quality platform performance and an overall longer lifespan for your enterprise devices.

2. Windows Server 2012 is more secure than Windows Server 2008

With the global movement toward cloud and virtualisation, security is the top concern for individuals on their personal phones and tablets, but even more so for the IT department and the infrastructure it oversees. Microsoft recognised this concern and applied it to Windows Server 2012, which now offers a fully isolated data centre network layer for better separation between virtual machines, as opposed to the more limited privacy of Windows Server 2008. A new safety feature in Windows Server 2012, unseen in Windows Server 2008, is support for private virtual local area networks (PVLANS), which prevent interaction between virtual machines on the same server without sacrificing network connectivity for each.

3. Windows Server 2012 is more flexible than Windows Server 2008

Technology, like your business, is always transforming and growing. Flexibility is critical to ensure that a server can adapt to your organisation’s fluctuating needs; Windows Server 2012 seems to have a better grasp on this expectation than Windows Server 2008 did. Server management is even more centralised and customisable with Windows Server 2012 Server Manager, which lets administrators control all locally and cloud-hosted servers from one, sleek dashboard. The Windows Server 2008 version used virtual LANs to virtualise networks, albeit in a complicated fashion when done on a large scale.

With Windows Server 2012, Microsoft’s Hyper-V Network Virtualisation isolates network traffic without VLANS, letting users switch virtual machines at will within the infrastructure, with no extra servers, switches or maintenance necessary. Performing a live migration or storage migrations is much simpler in Windows Server 2012, which supports multiple, simultaneous VM migrations across cluster boundaries and allows storage migration even while the machines are running.

Deciding to overhaul your organisation’s entire data centre won’t happen overnight. Now, however, is the time to evaluate your business needs and goals, and determine if the switch from Windows Server 2008 to Windows Server 2012 is justified. Feel free to reference this spec sheet for more information on how Windows Server 2012 measures up to Windows Server 2008.

Highlights of our Windows 8 and Windows Server 2012 Event with Microsoft

With Windows Server 2012 seven weeks out in the market and Windows 8 due for release Friday, Datacom this morning hosted an informational event on both products for enterprise customers at the Microsoft Australia headquarters just outside Sydney.

Microsoft IT Pro Evangelist Jeff Alexander gave an overview and live demo of the features of both products. A full video of Jeff’s presentation will be available next week (find out how to get a copy at the end of this post). For the time-being, here are some of the highlights of the Windows 8 and Windows Server 2012 event.

Windows Server 2012 

  • Allows scaling and securing of workloads through a multi-tenant infrastructure
  • Automation enabled across the data centre through cross-platform capabilities
  • Active Directory is at the core of what Windows Server 2012 offers, enabling large-scale cloud deployments
  • Offers a complete virtualisation platform, with the ability to do network virtualisation as well
  • Unlimited ability to do live migrations
  • More virtual machine storage without downtime
  • Windows Server 2012 has 64 virtual processers per VM compared with four in Windows Server 2008 R2
  • Users can still access workloads on original host while moving VM data to a single location
  • Failure recovery happens in minutes and there is secure replication across networks
  • New local Resilient File System (ReFS) increases data availability and scalability, offers rapid recovery and is resilient to power outages

Windows 8

  • Windows 8 is an attempt to answer to the “blurring” of work and life and BYOD
  • Made for touch, but users can still use a keyboard and mouse
  • Devices optimised for Windows 8 will be available on the OS’s release date Friday — there will be midnight sales through select hardware vendors
  • All apps are front and centre, can be squashed to allow for a smaller, longer view of the app stream
  • Segmented by Start, the apps used every day, News and Games

To sign up for a link to a video of the full presentation on Windows 8 and Windows Server 2012, enter your details into the contact form in this link.

What are you eager to learn about Windows 8 and Windows Server 2012?

2 Things to Consider When Upgrading to Windows 8

Love it or leave it, Windows 8 is almost here. Some love its new look and feel – the touch-enabled tiles especially –, while others prefer to stick with Windows XP and Windows 7 for now.

Organisations will largely base their decision on whether or not to upgrade to Windows 8 from Windows 7, Windows XP or another operating system on budget and how the new OS benefits their specific business. For those considering the leap, two of the most important factors to weigh include hardware and Windows 8 training for you workforce.

1. The right hardware 

Reportedly, Windows 8 will work with any hardware that can run Windows 7. That doesn’t mean, however, that everything will be compatible between Windows 7 and Windows 8 (Windows XP will prove trickier, as told in this PCWorld piece). Certain applications and hardware drivers might be incompatible; identifying Windows 8 compatibility with networking hardware will be crucial.

If you’re doing a hardware refresh without migrating to Windows 8 right now, but are considering it for the future, look into laptops or desktops offering ten-point touch to make the transition from Windows 7 or Windows XP easier. Datacom’shardware procurement services can help you purchase and acquire the compatible hardware for Windows 8.

2. Training time and resources

Because it’s a touch-first operating system, Windows 8 will likely require considerable more training for new users than Windows 7 or Windows XP. Some reports estimate that it will cost hundreds of dollars per user each day to train employees for Windows 8. Remember, too, that usability goes beyond the basics. Employees should be as productive on Windows 8 as they were on Windows XP or Windows 7.

Organisations must determine how much budget, time and staff they need to train the entire workforce (and don’t base it on how long it took to train employees for Windows 7 or Windows XP). They should measure how long it will take to get back to the productivity levels seen with Windows 7 or Windows XP and ensure they can account for downtime. A phased approach to deployment, a pilot user group and training materials will likely contribute to a successful Windows 8 training and deployment.

Ensuring you have support, whether from the internal IT department or an external IT provider or both, will factor largely into the success of your Windows 8 deployment. An IT provider like Datacom can help plan and roll out your Windows 8 deployment, provide licensing expertise related to software used for Windows 8 and offer desktop support post-deployment.

Attention Sydney readers: Datacom and Microsoft are hosting a free informational session on Windows 8 and Windows Server 2012 this Wednesday, 24th October, at 8:30 a.m. at the Microsoft offices in North Ryde. If you’re interested in attending the event or receiving the post-event materials, fill out the contact form at the right of this blog post. 

How Software Assurance Can Make Your Windows 8 Experience Better

You’ve probably already heard some of the main benefits your organisation can gain through Software Assurance for Microsoft volume licensing. SA makes software upgrades, license management and desktop support easier for enterprises regardless of the operating system they’re using. With the impending launch of Windows 8, however, organisations with SA can get a number of new perks. Consider which benefits might suit your organisational needs in the years to come.

Windows 8 Enterprise availability and features

Organisations can get the rights to run the Enterprise version of Windows 8 if they have SA for Windows 8 Pro or Windows Intune and Windows Virtual Desktop Access (VDA) licenses. Even when the SA term ends, organisations will still have access to the use rights for the Enterprise edition. Organisations with SA can also run the Microsoft Desktop Optimisation Pack, which enables features such as desktop and application virtualisation and the Microsoft Diagnostics and Recovery Toolset (DaRT).

Workforce mobility

Much of the new SA benefits for Windows 8 Enterprise customers are aimed at enabling greater work flexibility and mobility. To allow employees to access their corporate desktop from anywhere, Microsoft has implemented Windows To Go. Organisations with SA will have the right to use a USB drive to power up a portable desktop image on their company-owned device or home computer.

What about personal devices? Microsoft licensing will cover that space with the Companion Device License. For employees with personal, non-Windows devices, this license will allow them to run their corporate desktop on four different devices in a Bring Your Own Device scenario as long as they have a main SA-licensed PC. Employees will be able to access their desktop through Windows To Go or virtual desktop infrastructure.

Not only can employees access their desktop through VDI on their personal devices — they will now be able to take advantage of extended VDA rights for Windows RT, a Windows 8 version for ARM devices. If used as a companion device of a PC with SA, Windows RT can run a VDI image.

Do you have more questions on Microsoft licensing for Windows 8? Fill out our form to get in touch with one of our licensing experts.

The 7 Secrets of a Successful Windows 7 Migration

If you’ve clung to Windows XP for this long — or have already invested in a labyrinth of patches and workarounds for Vista —, your organisation might as well wait to deploy Windows 8, right? Not necessarily. In fact, far from it.

By the end of 2011, Windows 7 earned its spot as the most popular operating system worldwide. In 2013, Microsoft will have discontinued XP support for nearly 60 per cent of many critical business apps, withextended support for the operating systemending in early April 2014. The lack of support, combined with the worldwide acclaim of Microsoft’s current operating system, might justify the jump to Windows 7 for many organisations.

As you plan your desktop deployment, find a provider that will guide you through these seven key elements of a smooth Windows 7 upgrade.

1. Assess the environment — including the network, desktops and peripherals. Any successful large-scale desktop deployment demands an exhaustive inventory. When planning to make the Windows 7 leap, everything from servers to desktops to the dinosaur printer for Accounts Payable is affected. Completing an organisation-wide inventory will likely demand a large portion of your IT staff’s time. If your provider offers an audit of your current IT environment, the cost-benefit analysis may prove it to be a worthwhile investment.

2. Evaluate the merits of upgrades. Though the inventory might be demanding, many companies benefit from discovering how many relic peripherals, programmes and processes their departments and employees still rely on. If Windows 7 doesn’t support certain programmes or hardware, determine what will be upgraded, when and how it will affect other operations. While you might want to upgrade everything immediately, the delays and added cost might not be justifiable.

3. Ensure stable releases. Whether you do your desktop project yourself or rely on an IT provider to do it for you, you’ll need to leverage a few tools to ensure your deployment is compliant. For instance, Datacom uses tools such as Microsoft System Centre Configuration Manager (SCCM), Microsoft Deployment Toolkit (MDT), Altiris and Acronis to enable a secure desktop deployment.

4. Include virtualisation in the mix. A Windows 7 upgrade isn’t solely focused on upgrading desktops. As you move to the new operating system, focus on virtualising many of the applications your employees use frequently to allow them access to their productivity tools from any location. This step not only helps boost productivity but also prepares for an eventual Windows 8 migration.

5. Streamline the licensing process. If you’ve yet to secure a Microsoft Enterprise Agreement, now is likely the time. Some organisations can achieve discounts of around 40 per cent off. You can also ensure compliance by allowing your provider to manage volume license agreements. Your staff will save time now by reducing their paperwork load and negotiation responsibilities and have an automated system in place to alert them when licenses approach expiration.

6. Test applications for compatibility. While Windows 7 is generally very stable, no operating system is perfect. Before flipping the switch, ensure all applications have been tested. You could use application compatibility tools, but you’ll likely need to conduct a manual software audit as well to ensure all apps are accounted for.

7. Include desktop support in the contract. If problems arise after the deployment, you don’t want your IT staff scrambling to get everything back in working order. Nor do you want to spend time negotiating a contract with your provider when systems are down. Ensure your provider is obligated to work through any hiccups that arise within a reasonable timeframe.

In our experience, organisations that have followed these steps have enjoyed a smooth and productive Windows 7 deployment. What tips would you add?

New Things to Consider for Your Next Desktop Modernisation Project

With support for Windows XP – which is still in use by about 42 per cent of the enterprise market, according to a May IDC white paper –, ending by April 2014 and the typical operating system migration taking 18 months, it was time to start thinking about your next desktop upgrade yesterday. This time around, there’s even more to consider: Bring Your Own Device, new technologies and a slower pace of desktop rollout. How will these factors affect your desktop strategy?

New technology trends in the enterprise

Mobility, cloud, virtualisation and the consumerisation of IT – even if they were around in some capacity in previous years, they didn’t infiltrate the corporate IT landscape to the same extent they do now. These new kids on the block might entail some level of device management, updated security and governance policies and data centre overhaul, all of which require the organisation to reshape its IT strategy.

At their core, these technologies transform how apps and data are managed, secured and delivered to employees. What’s more, bringing together all these different technologies during a desktop modernisation project might necessitate a new licensing arrangement. Take, for instance, the new Companion Device License (CDL) Microsoft will require organisations to purchase for Windows 8 users who access corporate desktops through VDI on personal, non-Windows mobile devices. If you are unsure of how your licensing arrangement might be affected by your desktop optimisation project, Datacom’s licensing experts can assist you.

Mobile devices as desktop replacements vs. supplements 

Did you ever think the day would arrive when the PC as we know it would become obsolete? Some technology and IT thought leaders believe Windows 8 will signal this shift; Windows 8 and its cross-platform nature will give workers what they’ve come to want most – the ability to work from any device, at any time and in any location. Even research firm Garner posited that Windows 8 will end the traditional desktop to which we’ve grown accustomed by the year 2020, as tablets and mobile devices will step in to become the primary devices used in the office or on the road.

Other CIOs, IT managers and technology evangelists sing the opposite song – PCs will always be relevant and will continue to be the foundation of enterprise desktop computing. Some argue mobile might never allow for the type of productivity tools and applications required in the corporate space.

A longer refresh and rollout cycle

About two thirds of organisations now undertake large desktop refreshes involving both operating system upgrades and hardware replacement, according to international research by firm Freeform Dynamics. This combination approach has allowed some organisations to push the traditional three-year refresh cycle to four or five years for a number of reasons. On the hardware end, trends like Bring Your Own Device mean more employees are using their own computing devices, thereby extending the life of corporate desktops in some instances. From the OS perspective, some organisations have chosen not to follow the sequential order of operating system releases, opting to bypass Windows Vista and go straight from Windows XP to Windows 7, for example.

Even when an organisation does get to the point of a desktop modernisation project, Datacom has noticed the length of rollout is lasting longer. This is due to a number of reasons, including tight budgets, the need to give certain departments upgraded desktops faster than others and management constraints. Organisations wanting a full-scale desktop upgrade can take advantage of IT outsourcers that provide an end-to-end solution for desktop deployments, including post-rollout support. Datacom has helped organisations with as few as a couple hundred seats to as many as a several thousand upgrade their operating systems and desktop hardware, traditionally in less time than it takes internal IT staff to complete.

What has changed in how you approach desktop modernisation at your organisation?