Digital transformation requires people with an appetite for disruption

Digital Transformation Banner

By Brett Roberts

Digital transformation involves using digital technologies – such as the web, cloud, mobile, social media, the Internet of Things and analytics-driven personalisation – to re-shape and improve customer interactions, business models and financial returns. An important focus area is the provision and ongoing enhancement of customer experiences that are multi-channel, data-driven and digitally-enabled.

Ideally, such changes allow organisations to embrace and exploit the exponential rate of technological change for the benefit of themselves and their customers. This often entails a shift in organisational ‘rhythm’ away from a steady, sustained marathon-like jog towards something that more closely resembles orienteering.

The agents of digital change

In a sense, the Datacom Digital, Customers and Collaboration team is at the sharp end of digital transformation. Put simply, we exist to enable digital business: everything from web design and build, mobile innovation and app development to implementing data analytics, business intelligence, Customer Relationship Management and collaboration technologies, such as Microsoft SharePoint.

As you would expect, we help customers with technology design, build, deployment and management, and deliver related big picture strategic advice and consultancy. We understand the critical roles these play, but a major part of what we do is help organisations to operationalise digital innovation – i.e. make transformation ‘stick’.

Time and time again, we’ve found that the single most important factor for long-term success is the people within the organisation. They operationalise the new technologies and processes; the enhanced customer experience. They need to adopt, embody and express the new mindset that accepts and embraces the new world of constant, or at least hastened, change.

This means that, wherever you start on your digital transformation, you should focus on your people first and foremost. A new Datacom white paper, available free for download here, examines the implications of this and provides guidance on how to do it. It focuses on four people-related areas: recruitment, leadership, change management and culture. Below is an excerpt from the paper, on recruitment.

An appetite for disruption

Hiring the best candidates is a perpetual challenge, full of risk and opportunity. If you take the best, then your competition is left with the rest – and vice versa. But in the new digital world, the best people may not be who you are looking for or who you already have on board.

Lean Startup author, Eric Ries, said: “The modern rule of competition is whoever learns fastest, wins.” In other words, you need to recruit smart people who you can teach to do anything, and who can thrive amid disruption. You need people with varied, hybrid abilities. You might think this means hiring a cohort of digitally-minded Millennials, but digital skills can be taught. What you are after is rarer: attitude on top of aptitude – which can exist in people of all ages.

For example, my team regularly interviews candidates for senior developer roles. We look for technical proficiency, of course, but favour people with the ability to have an engaging conversation with a customer about their business issues over those who are more technically skilled but unable to talk outside their domain.

In general, we look for a broader mix of skills within the ideal candidate, and a growth mindset. This means they are mentally flexible, a fast learner, comfortable with uncertainty, accepting of the need to take risks and experiment – and fail sometimes – in order to succeed and grow. They are able to stand up for themselves, but recognise, and run with, better ideas. They collaborate and communicate well, and have empathy for their customers, colleagues, partners and suppliers.

They can sit in a room with a customer and others for a week and work with them to design, build and test a prototype application that the customer takes to their Board and gets approval to fully implement. In our accelerating, digital business world, this kind of rapid ideation and prototyping activity is becoming commonplace, even core business for many organisations – and applicable to all manner of product or service innovation – making the diverse attributes described above more mission-critical every day. It’s how my team and others at Datacom work, on many projects.

Shifting demands

There is an interesting macro trend at play here – a contradiction: the more digital businesses become, the less they need people with traditional IT skills. As the example above shows, there are plenty of roles for highly technical people in specialist firms like Datacom. But as business (and consumer) technology becomes easier to use, more automated, provided as-a-Service, and so on, the need for deep technical knowledge and skills within other types of businesses recedes. If these skills and services are required, then organisations can call on the specialists.

Conversely, the need for people who can leverage new digital technology to learn faster, work more productively, be more creative, and come up with new innovations and solutions and run with them, is exploding. And if you bring in people with an expansive, flexible attitude and these skills, then you will help your organisation to foster a digital mindset and culture.

For more guidance on, or help with, making digital transformation succeed, please contact us on

Brett Roberts is Associate Director for Digital, Customers and Collaboration at Datacom. 

Top 3 Developer Takeaways from WWDC 2015

iOS 9 running on iPhones. Image credit: Apple.

iOS 9 running on iPhones. Image credit: Apple.

By Calvin Lai

By now, technologists have likely heard about what Apple unveiled about WatchOS 2, iOS 9 and OS X El Capitan during WWDC last week. There was plenty of buzz in Apple’s keynote for consumers, as we talked about in an earlier blog, but here are our top three things developers should know about the event.

1. iOS 9 + iPad Multitasking

iPad Air 2 multitasking

Multitasking with iOS 9. Image credit: Apple.

For productivity, the biggest difference between OS X and iOS apps has been multitasking. iOS traditionally runs a single app at a time, taking up full screen. While that works for apps that require focus, iOS 9’s new multitasking features lets you view two apps simultaneously for improved productivity. If you find yourself in a situation where you need to do research on the web while writing, or you want to watch a video while browsing your Twitter feed, you can do that in iOS9.

When running apps in multitasking mode, apps will have higher demand on an iPad’s processing and memory resources. For developers, this new mode of consuming apps necessitates new techniques to get your apps to work responsively as multitasking constrains resources.

A session titled “Optimizing Your App for Multitasking on iPad in iOS 9” deep dives into the details on what developers can do to design responsive apps. Topics covered include how the operating system manages memory during multitasking, lazy loading techniques that balance processor and memory resources, and a Memory Mapped Data API that allows developers to take advantage of a flash storage-based virtual memory system.

2. Stack View for iOS

Auto Layout provides a powerful tool for developers to build complex user interfaces. Traditional Auto Layout however requires developers to create and maintain voluminous layout constraint rules that can add complexity when building user interfaces.

With the new addition of NSStackView in iOS 9, developers can now lay out views arranged in a column or a row without going through the lengthy process of creating layout constraints on individual screen elements. Under the hood, stack view leverages Auto Layout transparently to create views that can respond to screen size, device orientation and available space changes.

In the session “Mysteries of Auto Layout, Part 1”, Apple introduces new Stack View support in XCode Interface Builder, the how to of building complex UIs by nestings multiple Stack Views, and tips and tricks for productivity with Interface Builder.

3. watchOS 2

Apple’s watchOS2 is the star of the show in this year’s WWDC, and with the new OS comes native watch app support. To date, third party watch apps have needed the phone nearby to work correctly; WatchKit for watchOS2 introduces enhancements that allow watch apps to function richer independent of a nearby phone.

Apple introduces the new OS in the session titled “Introducing WatchKit for watchOS2”. With the new animation APIs, developers can now build apps with more dynamic and fluid user interfaces. API access to video and audio recording will allow you to build apps that weren’t possible before. And the addition of Taptic engine and Digital Crown API allows for apps with richer, tactile experiences.

What’s next

You can learn more on what’s new from the recorded videos of all WWDC 2015 sessions. Apple is building a smarter and more expansive ecosystem, from what you wear on your wrist to the computing devices we use daily. These videos give us a glimpse on what’s next in the Apple ecosystem, and it’s now our turn to build compelling experiences with it.

Calvin Lai is an App Practice Lead for Datacom’s Mobile Innovation team. 

Day One at WWDC 2015


By Husain Al-Badry and Calvin Lai

Apple’s WWDC (World Wide Developer Conference) is arguably the most anticipated developer conference in the world. Apple uses the event as a platform for making big announcements and showcasing key milestones within the company and the wider tech industry. Eight years ago, Steve Jobs presented the iPhone to the world at WWDC, and a year later he followed up with the App Store: the tool that gave birth to digital giants around the globe.

More recently, the event has focused more on Apple’s software changes, and this year was no different.

Needless to say, the keynote did not disappoint on news from the technology giant. The highlights were:

  • Announcement of OSX 10.11, El Capitan, containing a series of enhancements focused on user experience and performance.
  • Announcement of iOS 9, packed full of features such as a smarter Siri and multi-tasking for the iPad, as well as a gambit of toys for developers that really showcase the maturity of iOS’s native development platform.
  • Announcement of watchOS 2, which finally allows native apps to run on the Apple Watch, making it more independent from the iPhone.
  • Announcement of Swift 2, now becoming an open source language that also runs on Linux (yes, Apple is doing open source). This is huge news that could see Swift becoming a real Java competitor.
  • All the developer tooling becoming free, including developer accounts which will now use a freemium model.
  • Steve Jobs’ famous “One More Thing…” moment at the end of the keynote to launch Apple Music, a new music streaming platform that combines Dr. Dre’s Beats Music, Beats 1 Radio (a global radio station), and Beats Connect (a social platform for artists).

While the keynote was more consumer-oriented, it gave developers insights into the vast number of new features they’ll have access to, and will need to adjust their apps for. The follow up session was the Platforms State of the Union, which gave a developer-focused view into the new features under the hood in OSX El Capitan, iOS 9, watchOS 2, and Swift 2.

For iOS 9 in particular, there were some enhancements that really showcase the maturity of the tooling. This includes Crash Logs, which now integrates all the way from XCode into the App Store to track app crashes and provide a way for developers to track the issue fixing lifecycle end to end: a strong enabler for Continuous Delivery. The benefits of this extended issue tracking will help developers provide better support to customers and an improved experience for end-users.

Apple wrapped up the day with the Apple Design Awards, which give the industry the benchmark for designing innovative, beautiful, engaging apps that focus on the user experience in great detail. Some really stunning apps and games were showcased here, with developers and designers who demonstrate their passion for applying great design thinking to create app experiences which delight users. These awards were something every developer in the audience should have drawn inspiration from and aspired to achieve.

The days that follow will focus in on the details. This WWDC is lined up to be a cracker, and for developers, this really is the WWDC of watchOS. We’re looking forward to bringing our insights home with us and sharing them with customers.

What 2013 Holds for Enterprise Mobility Solutions and BYOD

Juniper Research estimates the number of smart phones used for business will exceed 350 million by 2014, and Gartner estimates downloads from app stores will likely surpass 70 billion annually by the same year. Here’s what to keep in mind as you plan to expand or incorporate BYOD and other mobility solutions into your enterprise.

Microsoft Surface could change the face of BYOD: Whilst most organisations have accepted iPhones and iPads, whether company-issued or used through a BYOD scenario, Microsoft’s Windows Phone and Windows 8 have made some traction as enterprise mobility solutions. In fact, Gartner believes Windows 8 will become the third most-used OS on mobile devices— behind Apple and Android — by 2015. Specifically, Microsoft Surface Pro is expected to boost the use of the Windows 8 OS and its accompanying apps and also might change the nature of BYOD. The device is portable like a tablet yet carries some of the functionality of an Ultrabook, which has some mobility analysts predicting employees will ditch multiple devices and rely on Surface as their BYOD of choice. This development could make BYOD management easier for your organisation by cutting down the number of devices IT needs to support. It also cuts the confusion stemming from one employee using multiple devices for BYOD.

Enterprise mobile app stores will become commonplace: By 2017, Gartner predicts 25 per cent of organisations will create private mobile app stores so employees can download approved business and consumer mobile apps. The firm lists enterprise app stores as a strategic technology trend for 2013, citing a major benefit as the fact that IT can actually control which apps employees have access to as opposed to public apps stores from which employees can download whatever they want. These enterprise app stores will eliminate the time it takes for IT to produce documentation and training. And, most importantly, private app stores prevent employees from installing software with security vulnerabilities, because all mobile apps available through the app stores are approved by the business first.

While there are many advantages to employee-facing apps, they will require more testing by app developers to guarantee they offer high-level usability. Apps must also be usable across multiple platforms to account for different device types, especially for BYOD. Make sure to ask mobile apps developers, whether they are internal or outsourced IT staff, how they plan to ensure app functionality and integration into your organisation.

Surface Pro and enterprise app stores are disruptive mobility solutions that might not work for every organisation. The best way to determine if you should incorporate them into your business is by looking at your mobility strategy in a holistic way. This approach will help you align specific mobility solutions with business needs so you can continue to drive value and increase productivity.

7 Questions to Ask Your Developer to Get the Best Enterprise Mobile Apps

Every organisation seems to have mobile apps these days, from your health insurance provider, to your superannuation fund to your favourite retail outfit — which makes the idea of developing one for your own organisation sound pretty easy. The truth is, getting productivity-boosting, user-friendly, secure mobile apps is not guaranteed unless you outline the right requirements for your developer. These tips will help you get mobile apps that keep your workforce churning out the business results instead of calling up the help desk for support.

1. Can you develop with reusable code?

If you can’t decide on one platform for your mobile apps, having them developed with reusable code allows them to work across devices, whether they be iPhone or Android. This option isn’t for every organisation — reusable code can be more expensive —, but if you have a lot of platforms to support, it will likely cost you less in the long-run than it would to develop different mobile apps for different platforms.

2. Can you enable data integration?

Data integration supplies organisations with a unified view of all data across devices and sources. The ability for different business units to view information from other units, such as customer data sitting in the marketing and sales departments, especially when on the go, can help boost the speed of decision-making and business processes. Mobile apps that can be easily integrated with other data sources will continue to show their ROI.

3.  How do you secure mobile apps?

Security of mobile apps and devices falls into the realm of your organisation’s IT department, but you’ll have an easier time preventing data loss if your mobile apps are secure to begin with. Areas to cover with your developer include whether passwords are saved, how the mobile apps store data and whether that corporate information is kept in a container away from personal data.

4. Can you help me integrate mobile apps into my organisation?

Integrating mobile apps into your enterprise is not as easy as it seems. You must take into account response times, bandwidth and security. A good developer can provide device integration, connectivity and field service support so your mobile app goes from being a piece of inactive software to an orgnanisation-wide productivity powerhouse. Give them bonus points if they can integrate your mobile app with your back-end systems and software.

5. Where’s the value-add?

What happens after your mobile app’s developed? Can your developer support other mobility functions, such as helping you select and manage a mobile device management or mobile application management tool to secure software and devices?

6. How will you ensure my app is user-friendly?

It might sound like a no-brainer, but we’ve seen many organisations go through the process of developing a mobile app internally only to receive grumbles of usability issues from end users. The concept of an app and its actual functionality are two different things. A good mobile app developer will address concerns such as the ideal screen resolution for your app and features that might detract from your app’s performance.

7. Will you provide lifecycle support and roadmap planning for my mobile app?

Your mobile app is a living, breathing thing that will need to be modernised, maintained, secured and eventually retired. You’ll also want to identify the key business drivers you want your app to align with and the metrics for measuring its performance. An experienced mobile app developer will be able to offer these services in addition to designing and provisioning your app.

12 of Our Favourite Technology Statistics from 2012

It’s been a big year for some of the technologies that Datacom offers solutions and services for, such as cloud, mobility and unified communications. And if they hold true and keep expanding, most of the facts and figures point to an exciting 2013. Here are some of our favourite statistics from the biggest tech trends of 2012.

1. Enterprise cloud increased in adoption amongst Australian enterprises from 43 per cent in 2011 to 58 per cent in 2012. (VMWare and Forrester Consulting)

2. Australia was ranked No. 2 out of 24 countries in terms of preparedness for cloud technologies. (BSA)

3. Amongst buyers of cloud, 65 per cent feel the technology has met their business aims. (Everest Group)

4. By close of 2012, more than half of workloads in enterprise data centres will be virtualised. (CloudFX)

5. By 2016, 40 per cent of workers will be mobile. (Gartner)

6. By 2014, the cloud-based mobile apps market will increase by 90 per cent. (Thinque)

7. Nearly three-quarters of companies allow BYOD in some form. (Enterasys)

8. In the past three years, 300,000 mobile apps have been developed. (Digital Buzz Blog)

9. Sixty‐one per cent of organisations that are starting a unified communications project hope to increase productivity. (IDGE Enterprise)

10. Organisations focused on reducing complexity in their unified communications deployments saved as much as $3 billion. (Aberdeen Group)

11. In the next 12 months, 75 per cent of organisations will boost their spending on managed services in Australia or keep budgets the same. (IDC)

12. Thirty-five per cent of enterprise IT costs will shift to another department’s budget instead of IT’s by 2015. (Gartner)

Add your favourite technology facts and figures in the comments.

Disrupting and Transforming the Supply Chain with Mobile Solutions

Since they’re easy to download, fun to use and typically free, mobile apps have become the customer engagement tool of choice for many organisations. From media conglomerates to gyms, thousands of organisations beam an ever-expanding amount of data to their customers and users via mobile apps.

Lately, however, organisations have begun to realise that mobile apps can be just as effective on the business-to-business side of things.

In fact, one particular B2B area of the business world seems poised for more aggressive mobile expansion than any other — the supply chain. While mobile solutions used at the enterprise level have mainly focused on streamlining communication and supplying analytics within an organisation, they may soon become a disruptive force in the way wholesalers interact with their buyers, particularly through mobile apps.

Mobile solutions at work

One way mobile solutions could conceivably begin transforming supply chains is by altering how wholesalers deliver their product. By substituting middlemen with mobile devices, wholesalers can differentiate themselves from competitors in a market that typically lacks many unique selling points.

For example, a dry goods wholesaler serving a large number of restaurants across a region could roll out an initiative where customers (the restaurant managers or head chefs) use their smartphones or tablets to quickly run inventory —they could even literally snap photos of their storerooms.

Equipped with a database of inventory ‘snapshots’ from their customers, wholesalers could start to better understand how their customers do business and set up their distribution networks based on information provided by mobile solutions. The customers’ demands are satisfied more quickly and the wholesaler’s process is simplified thanks to real-time inventory tracking and order placements through mobile solutions.

Mobile apps offer insights

Many developers build push notifications into their mobile apps. Announcing when a product is returned to stock via push notifications to customer phones is a good way to build customer loyalty and improve sales. Quickly reaching a segmented group of buyers is an extremely valuable ability offered through mobile solutions, including mobile apps.

Enterprise mobile apps also afford more flexibility in the way you prove value to your B2B customers. For example, that same wholesaler might benefit from a mobile apps dashboard that displays order volume and sales figures in live time directly to its executives. Disrupting the marketplace with mobile solutions is about being able to innovate while showing the value of those innovations to key decision-makers.

Ultimately, mobile solutions allow suppliers and end-users to form a more symbiotic relationship. Because productivity is improved through mobile solutions, those suppliers can offer better and less costly services. The lesson to learn is that a well-defined B2B mobile solutions strategy can be just as effective in improving your bottom line as elegant mobile apps designed for your B2C audience.

Which Mobile App Delivery Method is Right for Your Organisation?

Are you ready to let your employees use mobile apps? You have more to consider than just what apps you’re going to let them access – you have a few delivery options as well. Picking the right one depends on what you need in terms of security, IT management and device compatibility. Here are a few considerations to get you started.

You need: No data stored on the device

Choose: Virtualisation or cloud

Enterprise users will make up about 75 per cent of the market for cloud-based mobile apps by 2014, according to Juniper Research. Both virtualising your mobile apps and delivering them through the cloud keep data off the device. Both approaches also can put more control in the hands of the IT department, which can oversee access to applications and manage how they are used.

Security buffs are likely fiercely nodding their heads, but keep in mind that if you virtualise, there could be usability issues surrounding the need for constant network connectivity and how a mobile app looks and performs on a device. Delivering mobile apps through the cloud can ease these usability issues, but your security concerns will only be abated if you know where your data is sitting.

You need: To take the app migration burden off IT

Choose: An enterprise app store

By 2014, 60 per cent of IT organisations will have private app stores, according to Gartner. These stores work similarly to Apple’s app store by allowing employees to quickly and securely download certain applications they are authorised to use. This takes a lot of the burden off IT as they don’t need to provision apps to different users and devices.

However, building an app store does come at a cost, and users might grumble if your app store doesn’t resemble Apple’s. That means you need to consider the ability to rate apps, search for apps, recommend similar apps and allow user feedback.

You need: Compatibility across a wide range of devices

Choose: Web apps

Their ability to run in browsers means web apps don’t require a distribution system, so users can access them from any number of devices. Plus, IT doesn’t need to create several incarnations of one app, which leads to easier delivery and management. Internet connectivity will always be a concern to run web apps, however; if it’s poor, even refreshing the screen will cause problems.

These are just a few reasons for considering the different mobile app delivery methods. If your organisation needs additional help with taking its enterprise applications into the mobile world, Datacom’s Enterprise Mobility Applications practise can help. We handle application development, integrate apps with devices and offer field service support to ensure you applications run smoothly.

How are you delivering mobile apps in your organisation?

Pros of Outsourcing Mobile Application Development and Management

Creating enterprise mobile applications for your organisation can improve efficiency, service, flexibility and productivity. If software development isn’t one of your core business functions, however, it can be hard to keep up with the ever-changing technology used in creating mobile apps, and your IT department will likely grapple with the development process. Outsourcing your mobile applications – both the development and management of them – lets your IT department continue focussing on its core competencies.

It alleviates device management headaches

Developing mobile apps is one thing; making sure you can deliver them to different devices is another. If you leave your mobile apps project with internal IT staff, they’ll likely spend considerable time addressing management and security features across a range of different tablets and smartphones. In addition to actually developing software for you, an IT outsourcer can oversee device integration and connectivity so all your employees can take advantage of the custom mobile application. IT outsourcers that offer field service support can help iron out any hiccups that occur duringapplication delivery.

It cuts down on testing time

Increasing fragmentation of mobile operating systems and device models has made mobile apps testing more complex. There is a serious risk that turning inward to the IT department for mobile apps development will run up costs and resources and extend project time. Outsourcing application development allows you to benefit from a proven testing methodology. For instance, Datacom software developers rely upon Test-Driven Development, a technique involving automated unit tests that guide application design and force decoupling of dependencies so software can continually be evaluated to ensure it remains working. This method ensures our developers only create production code when they understand the ultimate outcome and how to test the result.

It gives application management better attention

IT departments unfamiliar with mobile apps development might dust off their hands once they finish creating and delivering the new software. This is a mistake, as application performance and measurement won’t be addressed. In addition, mobile device application development might also require different management tools than traditional software, as it involves varied end-user behaviour and experiences. An IT outsourcer can help you take advantage of application managementbased on service-level agreements that account for reliability and availability measurements. The best outsourced mobile application services also allow organisations access to shared tracking systems so customers can continually monitor application performance.

How has your organisation benefited from outsourcing mobile application development and/or management?

Shaping Your Mobile Device Management Strategy: Part II

By Jean-Pierre Walle

Often I sit down with a company looking for a mobile device management solution to oversee a Bring Your Own Device programme only to discover they don’t have any policies guiding the use of personal smartphones or tablets at work. In my research, 72 per cent of organisations do not have defined policies for BYOD.

MDM tools are the vehicles by which you enforce company policies for BYOD; they do not set these policies for you. Fortunately, Datacom mobility experts can help organisations develop these policies in the early stages of their BYOD programmes. But this is just the first step. There are other boxes to tick before you choose a MDM tool for your workforce. Most crucial are deciding how you want your MDM solution to handle security, provisioning and configuration, user support, enrolling new users and exiting former ones, personal data and end-point protection.

Do you auto-lock your devices? Less than 10 per cent of people who bring their own devices to work use auto-lock, according to an ESET/Harris Interactive study conducted earlier this year. If a device isn’t locked – the most basic security measure –, no MDM solution will be able to protect it. Before you even entertain managing devices, you must ensure every employee enables auto-lock on their mobile device. Start with your own phone or tablet so you lead by example.

Which device types will you support? This is the million-dollar question for many organisations and being choosy can reduce the chance of too many devices taking over the workplace. You will need to consider platforms, operating systems, models and versions to get a sense of how much support you will need to allow through your MDM solution. You might also consider blocking unauthorised, modified or jail-broken devices. If you’re struggling with choosing which devices to support, Datacom mobility experts can tell you which devices are more manageable than others.

How will you classify and manage assets? You can group mobile devices by operating system or version, classify them based on whether they have been provisioned or decommissioned and monitor specific physical details and device location. You also have choices related to integrating this inventory with your other hardware assets. You can elect to report on these assets, tracking any compliance status and policy violations.

How will you activate the MDM solution on each device? IT can do this physically on each device or you can allow desktop or mail gateway sync. Datacom also offers organisations the ability to conduct over-the-air enrolment and configuration. Keep in mind how you want to remove users who leave the organisation.

How will devices be configured? You can choose to self-service provision, which personalises devices, activates security policies and sets up the network connection.

How do you want to secure the device? What sort of password policy do you want for personal devices? How many characters will be required and how many login attempts are allowed before it must be reset? MDM services offered through Datacom also allow two-factor authentication and may be able to leverage native device encryption depending on the device OS. Your BYOD policies will guide much of the end-point protection you leverage.

How do you want to secure the data? This item is separate from device security, as how you protect the data is ultimately what will keep corporate information safe should a device be compromised. You can elect to do a remote data wipe if you find the device has been left in a public place, operated by another user or lost.

What restrictions will you enforce? It’s possible to restrict access to music downloading applications, cameras and non-enterprise applications and block document sync.

How will you monitor apps? MDM services allow you to keep an inventory of which apps have been installed, lock access to the app store and host custom enterprise apps. You can also offer enterprise software via downloading, web links or access to third-party stores.

Who will help users when they need it? MDM tools can be configured so users can help themselves for easy tasks such as password reset. You can also allow your help desk to interact with remote users through settings on certain MDM products.

Jean-Pierre Walle has over 23 years of experience in IT and telecommunications. He currently serves as a Business Unit Manager for Datacom NZ, a role in which he oversees End-User Services. His teams specialise in managed services for mobile device management, 24×7, global remote desktop support and end-to-end service for SME/SMB customers. In addition to managing these teams, Jean-Pierre oversees the service delivery, P&L and development aspects of these managed services. He is also an ITIL® practitioner.