How You Can Use Social Media to Make Quick Business Decisions

According to Datacom’s research, nearly half of conversations about your brand are likely to be taking place on your social media channels. Keeping track of these conversations is not just important for understanding what competitors are doing and customers are saying. It also allows you to see which of your services, programs or products are performing the best (or worst) so you can use this information to guide immediate (and future) business decisions.

All it takes is listening

The great thing about tracking mentions of your brand across a variety of online channels is that it can be done without engaging with your customers at all. Simply by listening, your organisation can pick up information that allows you to quickly react in a number of ways:

  • Plan for more online advertising or awareness campaigns or order more print advertising to boost visibility of a program or event
  • Disseminate more information about a service that your customers or constituents are confused about
  • Update your website with information to fill knowledge gaps
  • Order more inventory to meet greater demand or avoid or cancel ordering more if demand is too low
  • Prepare to allow for  additional resources to deal with a potential influx of questions, sign-ups or applications about a particular event or program
  • Schedule an additional event or resources for an event based on how widely it is being talked about online

Real-word examples of how to quickly leverage social media insight

Depending on the arrangement you have with your social media services provider, you can get regular updates each day or each week to keep you on the pulse of how your programs, services, products and events are being discussed online. Consider these examples:

  • One organisation ran a safety awareness campaign which included a free gift as part of the campaign, made available through an online registration link. Datacom monitored the online activity the week prior to, and the week following, the campaign. The registration link circulated before the campaign officially launched, which resulted in all the gifts being claimed. The organisation was able to find out quickly that all the gifts had been claimed through Datacom’s monitoring and were able to order another 5,000 to cater for the demand.
  • One theatre wanted to track mentions of a major production at its venue and that of a rival theatre. The rival theatre’s show was being talked about on social media much more. However, when it came to posts which talked about the production and the venue at the same time, the main theatre’s show and venue were actually mentioned much more together than the rival theatre’s show. The theatre could then decide how it wanted to tweak its advertising or online messaging to grow or maintain its share of the conversation.

Tracking your brand online can provide immediate ROI by giving you the agility to react to fluctuating demand and customer enquiries and concerns. To learn if your organisation could benefit from this type of insight, take a few minutes to fill out our social media survey and set up an appointment with Datacom to discuss your needs.

WA Government Agency Cuts Costs, Boosts Compliance with Electronic Records Management System

Electronic records management is no doubt important for most organisations, but the stakes are higher when you’re a public agency, as government guidelines often require a meticulous electronic records management process and reporting framework. And with government requirements necessitating organisations make records of all types available for discovery in legal situations, these agencies are under increased pressure to store their information electronically and make it available on a moment’s notice, as missing information could result in legal ramifications and fines.

Healthway is a WA-based, independent government agency that aims to reduce preventable diseases by sponsoring and providing grants to organisations and events that promote healthy living. Their manual, physical records management process was taking too much time and employee effort and increasing the risk records would be lost or mis-classified. Already a Datacom partner, Healthway engaged the WA team to transfer their process to an electronic records management method to reduce risk and improve compliance.

The solution

The Datacom team used its business process consulting expertise to work with Healthway in designing and building a new electronic records management solution whilst providing change management assistance and ongoing support to end users. Datacom first assessed Healthway’s requirements, which included strict government processes and security guidelines, contract management and processing business grants. Datacom concluded that the organisation required an electronic records management model that updated and automated current processes, improved reporting capability and housed everything electronically.

After proof-of-concept testing several electronic records management solutions, Datacom selected HP TRIM and Kapish TRIM Explorer as the best electronic records management approach for Healthway. HP TRIM aligns well with a government organisation because it provides auto-classification of information, compliance with government policies and document security. The electronic records management solution is scalable, keeps the organisation primed for electronic discovery and improves records-searching capabilities.

Kapish TRIM Explorer provides an easier way to use HP TRIM, as users can access the electronic records management software using Windows Explorer. HP TRIM appears as a network drive on the user’s computer, providing easily accessible top-level folders for electronic records management, drag and drop functions for records and the ability to preview multiple documents at the same time. Using Kapish to execute HP TRIM, Datacom aimed to provide Healthway with fewer change management headaches and improved functionality with their electronic records management system.

The results

In the year since HP TRIM and Kapish TRIM Explorer were implemented, Healthway has already saved $40,000 a year in resources thanks to the new electronic, automatic nature of the electronic records management process. In addition to these cost savings, the Datacom-led HP TRIM and Kapish solution has boosted productivity since records, data, grants and contracts are now easier and less time-consuming to manage, as well as easier to classify and search. Operations are improved thanks to the shift in resources previously used for manual, physical electronic records management to more strategic projects, in addition to reduced need and cost for physical records storage. The electronic records management solution also keeps Healthway compliant, as all facets of the HP TRIM/Kapish project were implemented in line with the State Records Act 2000, which will reduce the costs and legal headaches related to any potential need for legal discovery.

Lina Barbato, Director Corporate Services, Healthway, praised the quality and enduring performance of Datacom’s services during the electronic records management system upgrade.

“Their wealth of knowledge, change management skills and ability to distil the real issues, no matter how complex, were fantastic,” she says. “We were particularly impressed with how they dealt with the speed of internal change during a growth curve…Overall, Datacom’s in-depth understanding of how we operate has resulted in a professional solution with comprehensive reporting that meets our objectives.”

Local Council Boosts Speed of Responses and Resolutions with KANA CRM Platform

With 45,000 residents, the City of South Perth local council responds to over 100,000 customer requests annually. In 2012, the local council determined its current CRM setup wasn’t facilitating fast enough response times to customer requests or giving citizens enough options for finding answers to their enquiries. As they already had a relationship with Datacom, the local council sought their help in identifying a technology solution that could offer better customer service through multiple modes of communication and self-help tools without increasing staff costs.

The solution

Datacom WA began working to procure a multi-channel CRM platform that allowed customers to get in touch with the local council how, where and when they needed. The solution also needed to integrate into the local council’s backend systems so customer service representatives could easily pull up customer data.

Datacom soon identified the KANA Lagan CRM platform, by U.S.-based customer service solutions provider KANA, as the best fit for the local council’s needs because of the solution’s global use by local, state and federal government bodies. The KANA Lagan CRM platform is different from private sector CRM solutions, streamlining the often slow process flow across government departments and databases and integrating with the government systems to improve progress tracking of customer requests and concerns.

The Datacom team was charged with handling the complete project design and delivery, beginning with procuring the right KANA CRM components for City of South Perth, which included KANA Lagan Agent Desktop, Lagan Knowledge Management and Lagan Web Self Service. Datacom then configured, tested and implemented the KANA CRM platform across the local council, including integration into the backend systems. Datacom also led the change management and training process for the local council’s 200 customer service staff.

The results

The local council went live with the KANA Lagan CRM solution in August 2012 and in just six months has seen a decrease in call volume and an increase in problem resolution times — all without increasing the number of resources or overall costs.

By empowering citizens to quickly answer simple enquires themselves and find information through web and self-hep tools available 24/7, City of South Perth contact staff are now free to focus on and improve response times for more advanced customer issues. Customer service representatives now have a single view of each customer through the KANA CRM solution that is integrated into the local council’s backend systems, which improves workflows and allows staff to handle enquiries though phone, email or chat. Customers also can now track their own requests through emails informing them of their progress and resolution. Through the KANA CRM platform, City of South Perth has also gained access to improved performance reporting and monitoring through KANA Lagan CRM’s business intelligence features — information that can help the local council improve service, policies and program outcomes.

The local council was pleased with the way the KANA solution was delivered, from procurement to implementation to training, says Michael Kent, Director Finance & Information Services, City of South Perth.

“The self-service options for residents and the streamlining of service requests delivered by Datacom’s best-practice solution have resulted in significant labour and cost savings, which we can channel to other valuable resident services.” Kent says. “A truly integrated CRM solution such as this has been talked about in local government for years yet has never been achieved before now. We are proud to demonstrate best practice for customer service in local government across WA.”

Queensland Theatre Company Improves Performances with IT Upgrade, Move to Cloud

Mix a creative spark and a natural disaster, and a plan to completely revamp a staid IT environment is born in Queensland.

Previously constrained in the adoption of new technology and suffering business ICT inflexibility, Queensland Theatre Company sought a new partner in mid-2012 to overhaul its IT environment and establish a more reliable hosted platform that would protect its data and systems from future natural disaster risks. After surveying responses from five IT providers, QTC chose Datacom for its complete, well-rounded solution offering, and local presence.

The solution

The infrastructure upgrade and cloud migration was completed in less than a month under the guidance of Datacom’s Managed and Professional Services teams. QTC had been keen to transition quickly to begin taking advantage of the scale and rapid provisioning available through the Datacom cloud. The new fully managed, hosted environment utilises Datacom’s local help desk and field support services for maintenance and monitoring. Datacom also upgraded and extended the network environment at QTC’s South Brisbane office to provide wireless services to end users.

The results

The business impact of Datacom’s overall IT solution has been felt in QTC’s newfound ability to operate under highly available, secure systems and ability to scale rapidly. QTC’s IT infrastructure is now better protected in an enterprise data centre, providing a resilient infrastructure platform that minimises business risk from potential natural disasters or outages.

The cloud platform has enhanced server availability during ticketing and continuity of systems during theatre performances. Instead of internal IT staff trying to support systems that might not fall under their areas of expertise, QTC now leverages Datacom help desk experts for end-user and server computing support, freeing onsite staff to shift to creative and strategic efforts. A productivity boost has also emerged from QTC’s new wireless environment, allowing staff to work from anywhere and no longer be desk-bound.

Financially, Datacom has provided an in-kind partnership that enables QTC to achieve critical ICT expenditure savings and transfer all remaining ICT capital expenditures into operational costs.

QTC was pleased to receive the total IT solution they sought to the scope, budget and timeframes they outlined, says QTC’s Finance & Operations Manager, Nicola White.

“The transition has, from our perspective, been quite seamless,” she says. “Datacom’s professionalism and pragmatism contributed to the successful outcome of this project.”

Datacom’s Strong Partnerships & Tech Expertise Help RSL Care Secure Patient Data

A not-for-profit provider of retirement accommodation and aged care services throughout Queensland and New South Wales, RSL Care determined in mid-2011 that it needed a highly redundant, highly available disaster recovery solution to protect the information of the 25,000 Australians it serves each year in the case of an outage, disaster or other event.

RSL Care had three separate infrastructure stacks servicing different requirements in its data centre. Through its disaster recovery solution, the organisation wanted to reduce its data centre storage footprint to save money and maximise the efficiency of its environment over five years.

RSL Care already had a relationship with Datacom, having worked with them on a number of projects which included reviewing RSL Care’s IT infrastructure and an assessment of the requirements for a new electronic file solution. After reviewing proposals from three separate IT integrators to find the right one to handle its disaster recovery project, they chose Datacom to implement the disaster recovery solution as they knew they would have direct access to the business leaders and technical leads should questions, changes or concerns crop up.

The solution

RSL Care determined that the FlexPod, a solution that brings together Cisco Unified Computing System, Cisco Nexus data centre switches and NetApp FAS storage into a single-architecture data centre platform, made the most sense for its disaster recovery goals. The FlexPod data centre configuration is built on Cisco Validated Designs, which involves solutions that have already gone through a design, test and documentation phase to ensure successful deployment by customers, reduce risk and boost efficiencies.

Part of the FlexPod’s uniqueness is that it lets IT integrators build customised data centre solutions for clients as long as they stay within the design parameters and source technologies from Cisco’s partners. FlexPod implementations can involve a variety of vendors besides NetApp and Cisco. RSL Care’s particular design for disaster recovery also involved VMware’s vCenter Site Recovery Manager 5.

The implementation

Datacom’s implementation enabled RSL Care to consolidate its three storage stacks into just one and create a second date centre to serve as the disaster recovery site. The result was a highly available, redundant disaster recovery solution. The disaster recovery project also involved:

  • Consolidation of two different hypervisors to a single-hypervisor platform
  • An infrastructure upgrade at both data centre sites from 1 gigabyte core networking to 10 gigabytes at each site
  • Redundant fabrics, switches, fibre, firewalls, power and cooling
  • Automated failover

Although the FlexPod was a fairly seamless disaster recovery solution to integrate, the Datacom team had a few challenges involving setting up an additional data centre to serve as the disaster recovery site. The disaster recovery implementation involved seven different design documents and necessitated no down time between executing the existing data centre storage environment and the new one. This meant the disaster recovery project had to temporarily integrate the existing storage setup into the new one to keep everything up and running.

The results

The FlexPod was only implemented in June of 2012 and RSL Care has already realised the disaster recovery benefits, including streamlining across the backup environment, reduction in storage footprint and increased data centre storage efficiency.

RSL Care has also managed to reduce its recovery point objective to 15 minutes in the production environments and its recovery time objective from 12 weeks to mere hours. Using NetApp storage allows RSL Care to use less space and power in its data centre.

“In our business case, we stated we wanted to reduce the time it took to do backups — we did that,” says Ian Youngson, RSL Care Technology Manager. “We have also reduced our dependencies on tape for backup. We were using it nightly, and it’s now just weekly or monthly. We also wanted to increase resilience, and we have by having a second data centre site.”

Datacom Delivers Secure App Container Approach to Protect Data for Government

Depending on an organisation’s data and app security needs, there are a few mobile application management approaches that let the IT department lock down corporate or government data. One option formore secure mobility that a government client of Datacom’s recently pursued to introduce BYOD into their department is the application container.

This software protects corporate or government data in an application container on a mobile device so it remains separate from the user’s personal data. Corporate or government data is segmented and only made available through authentication and enterprise-grade encryption. Users can’t move corporate or government data from the application container into the “personal” parts of their phones, and if IT wants to do a corporate or government data wipe, they can leave the user’s own data untouched.

Now, we’re not recommending having no security on the endpoint, especially if you are a government department. That’s the first line of defence if a device gets lost or stolen. By additionally securing the corporate or government data on the device, you can protect the information in the event an outside individual is able to crack into your employee’s phone.

Enabling secure mobility for government data at SEWPaC

The application container approach to protecting government data helped the Department of Sustainability, Environment, Water, Population and Communities (SEWPaC) meet the growing user demand for Apple IOS and Android devices whilst maintaining the level of security required by a government department.

Datacom ACT, which has had an ongoing IT services engagement with SEWPaC for several years, evaluated various technology solutions before selecting the Good for Enterprise software solution. Datacom integrated the container solution into the department’s ICT architecture, first conducting a pilot to ‘prove’ the capability followed by a rapid production rollout. This software allows departmental staff to securely send and receive email on both Android and Apple IOS based phones and tablets, as well as access and modify documents in a secure container.

Using NOC-based architecture to secure the government network, the container solution does not enable data sharing with any non-secure apps. It also offers IT staff the ability to maintain the same security policies regardless of the mobile platform that’s being used. IT staff use a web platform to manage BYOD deployments, including user policy, passwords and both corporate and third-party apps. The solution has helped take SEWPaC into the world of BYOD without having to worry about data loss at every turn.

“The secure separation between personal and organisational data is critical to allowing the department to access the benefits associated with BYOD without compromising our obligations to properly manage government information,” says Al Blake, Chief Information Officer for SEWPaC. “This aligns with our strategy of moving away from ‘hardware management’ to concentrating on what’s important — protecting information.”

Datacom is a sponsor of the inaugural Telework Week this week in Australia and New Zealand to highlight the increased productivity and cost savings that can be gained when employees work away from the office.

Datacom Queensland Makes Grading, Homework and Communication Easier for St. Andrew’s School with Customisable SharePoint LMS

Technology is all the rage in schools these days.

Long gone are the days of blackboards and hard copy worksheets. Today’s students are learning on computers and iPads and turning in homework online. Teachers are sending secure emails to parents instead of written letters home. Class, homework and extracurricular schedules are now hosted online.

St. Andrew’s Anglican College, a primary and secondary school on the Sunshine Coast, saw these trends taking hold and decided last year to get into the tech game. In an effort to rebrand themselves as a leader in technology, they sought out Datacom’s help to build a secure, customisable, SharePoint-based learning management system, or LMS. This LMS system would enable electronic curriculum deployment, content management and communication among parents, teachers and students.

A secure, feature-rich SharePoint solution

Datacom knows SharePoint inside and out. The team in Queensland uses Datacom’s silver-level Microsoft competency skills in portals and collaboration to regularly implement tailored SharePoint solutions at various organisations and institutions. The customisable LMS solution they made available was perfectly suited to St. Andrew’s needs.

“After careful assessment of other learning management systems available, and comparison with our requirements, it was clear to us that building our own solution was the only option that would truly provide the functionality we needed,” says Rory Chapman, Director of ICT of St Andrew’s Anglican College. “Using Microsoft SharePoint as the basis for our learning management system made perfect sense to us. As Datacom developers were readily available, it could be heavily customised to suit our requirements. It could interact with the other systems and databases we had in place, and we were able to leverage our existing investment in Microsoft technology like Exchange and Live@edu.”

Datacom’s answer to these requests involved various customisable SharePoint Web Parts. This combination of native SharePoint and Web Parts means the LMS can be implemented as an entire packaged solution or as individual Web Parts to allow schools like St. Andrew’s to tailor the LMS to their needs. Some of the Web Parts used in St. Andrew’s SharePoint LMS solution include the Student Subject, Teacher Notes, School Calendar and Newsfeed.

LMS results in three levels of impact

The Datacom SharePoint LMS has made a world of difference at St. Andrew’s.

Coursework management is now centralised, with teachers able to drop assignments in an online drop box and students then completing them and dropping them back in. Students can do everything through the LMS portal, including interacting with other students, asking questions about projects and perusing study materials such as related web sites and videos. Everyone has a better handle on their schedules through the SharePoint LMS. Teachers can personalise their dashboards to view all the classes they teach and clubs or sports they coach in an aggregated timetable format. Students and parents can also keep track of assignments and after-school activities, and parents and teachers can communicate with each other if necessary.

And those are just a few of the benefits of the LMS. Not only did the LMS immediately ease several communication and collaboration pain points for all members of the St. Andrew’s community, it also lays the foundation for more innovation going forward.

“After the initial deployment of SharePoint, we have been amazed at the take-up by staff and students,” Chapman says. “Already it is changing the way our lessons are delivered, with staff thinking of new and innovative ways to deliver their curriculum to ensure maximum engagement with our students. With plenty of new features planned, we are sure our SharePoint LMS will be the most important and heavily used piece of technology for all of our students, teachers and parents for many years to come. What a great investment!”

Datacom Saves Cape Australia Money and Time with Unified Communications

What happens when four businesses become one?

Four disparate IT environments was the outcome for Cape Australia, which supplies maintenance and repair services for the mining and industrial sectors, when it acquired four businesses in 2007.

With operations spread out across Australia and a presence in 27 other countries, Cape Australia needed a way to integrate this tangled technology, which involved incongruent systems and modes of operation.

Consistent collaboration

Cape Australia decided to move forward with a strategy for bringing together its multiple IT environments, aptly named “One Way.” Started in 2009, the One Way project involved Datacom’s work from design through to implementation to deliver a single suite of applications to all users in all locations.

Key in the project was a Microsoft stack of unified communication and collaboration technologies to fuel better communication among Cape Australia’s employees both across the country and the world. Datacom implemented Microsoft Exchange 2010 for the email messaging service and voice mail consolidation. Microsoft Office Communications Server (OCS) 2007 enabled video conferencing, instant messaging and desktop sharing. For better information sharing and collaboration, Datacom brought in SharePoint Server 2010. To round out the unified communications piece of the project, Datacom replaced more than 30 branch networks with an integrated IP telephony solution with a solid voice system.

In addition to the UCC piece, Datacom implemented a new server and storage infrastructure, security solution and management tools.

An outstanding outcome

The UCC implementation quickly helped Cape Australia to save time and money in several ways. Each staff member has saved between one and two hours a day thanks to the improved productivity available through the new unified communication and collaboration tools. The video conferencing and online communication tools helped cut executive travel expenses by up to 50 per cent, while IT administration and operational costs have also been cut by half. Telecommunication costs and national call charges were reduced by 100 per cent.

Cape Australia appreciated the best practice knowledge, trusted partnership and professionalism Datacom brought to the project, said Jason Cowie, former CIO and Executive Manager of Business Services for Cape.

“Datacom provided us with best practice knowledge for the design and implementation of the infrastructure and Microsoft technologies that we were seeking to deploy. As our trusted partner, Datacom provided continual suggestions throughout the project on possible improvements to the initial design to enhance integration and user adoption.”

Datacom Transforms Wilmar Australia’s IT Environment with a Move to the Cloud

Talk about a short deadline.

In 2010, sugar, ethanol and energy producer Wilmar Australia needed to transform its entire IT environment and rebrand its technology image as part of its divestment from parent company CSR. The catch: the project needed to be done in under a year for 1,500 employees in 31 locations to meet the divestment schedule.

The project involved leveraging the latest Microsoft technology for a desktop upgradewhile outsourcing core IT functions and moving Wilmar Australia’s IT infrastructure to Infrastructure as a Service. Wilmar Australia also wanted a brand makeover; it saw itself as developing into a more engaging, dynamic organisation and wanted its technology to reflect that.

A sweet solution

A lot of IT solutions providers might’ve balked at that lofty task. Not Datacom.

 Wilmar Australia’s new vision aligned very closely with Datacom’s approach to doing business – delivering enduring performance through fresh thinking. These shared values, along with Datacom’s technology knowledge and commitment to building strong partnerships with its customers, made choosing an IT solutions provider easier for Wilmar Australia.

The eventual solution for Wilmar Australia’s IT needs was a Microsoft stack running on Datacom’s IaaS cloud. The list of tasks involved to complete the project included:

  • Migrating from Windows XP to Windows 7
  • Migrating from Office 2003 to Office 2010
  • Adding messaging with Exchange 2010
  • Establishing a new Active Directory 2008
  • Updating legacy unified communications systems using Cisco and Microsoft Lync 2010
  • Incorporating document management with SharePoint 2010
  • Establishing database management and consolidation using SQL 2010
  • Integrating with BizTalk
  • Establishing security via Threat Management Gateway
  • Creating full disaster recovery

Datacom also helped move 240 of Wilmar Australia’s servers and over 90 of their critical business applications to the cloud.

Better technology, better business

Wilmar Australia’s employees across locations are now able to leverage the latest technology to collaborate and communicate better. With the latest operating system and office and communications tools, each employee is able to complete his or her tasks and assignments with renewed efficiency and simplicity.

Brendan O’Kane, General Manager of Information Services at Wilmar Australia, says the Datacom migration has set the organisation on a course toward greater agility and innovation.

“We have given people new tools and better access to help them do their jobs more efficiently and take a lot of noise out of the business,” he says. “The IT strategy is now supporting the business.

“The solution is a much better fit to our DNA than where we came from. We needed to be able to support change and innovation in a fast-moving environment, and the Datacom cloud allows us to do that.”

Datacom WA Builds Robust, Seamless DR for Brookfield Rail

Here’s a frightening statistic: roughly 40 per cent of companies that experience a major disaster will go out of business if they can’t gain access to their data within 24 hours, according to Gartner. Organisations without a proper disaster recovery solution in place run the risk of becoming part of that 40 per cent.

While disaster recovery is important for businesses regardless of industry, it’s imperative for certain organisations, such as health care facilities, government bodies and transportation operators. This fact was not lost on Brookfield Rail, which controls 5,100 kilometres of rail infrastructure in Western Australia, including access management and communication systems. Their current disaster recovery setup was a virtualised single-site environment that didn’t quite ensure the ability to return to efficient operation without major data loss at Brookfield’s production site. The organisation called upon Datacom to deliver an automatic solution that could be integrated with their production site to allow a full or partial failover from one site to another.

Working on the railroad

Datacom had a quick answer to Brookfield’s call: a VMware DR environment.

Before they laid the groundwork, Datacom’s Professional Services team sunk its teeth into Brookfield’s IT environment and strategic goals. Joining forces with VMware, the Datacom team refined all the possible solutions until they had a customised DR offering for Brookfield to sign off on.

Using VMware SRM Site Replication Manager (SRM) and Synchronous SAN Replication, Datacom provided protection and replication of production systems, allowing automated virtual infrastructure failover and reconfiguration of systems. The solution was integrated into the existing production environment. Datacom implemented the solution in just three weeks, which included configuration and testing, using the PRINCE2-based Datacom Delivery Methodology.

A runaway success

The DR solution was a true collaboration between Brookfield, Datacom and VMware. Brookfield was clear about its needs and Datacom and VMware were able to provide a highly manageable DR solution that allows automated system recovery. Even though coming up with the DR strategy was serious business, the team approach helped make it seamless, says David, Senior Server Analyst, Brookfield Rail.

“Datacom’s professional, structured approach to project design and implementation meant that our staff were involved at every stage,” he says. “Everything was very well-documented, yet flexible enough to accommodate unknowns that appeared during implementation.”

Want to know more about Datacom’s disaster recovery offerings? Fill out our contact form and a representative will get in touch with you.