Using an Application Manager to Make BYOD Better for IT and End Users

By Jonathan Cousins


Bring Your Own Device is sometimes viewed as a free ride for the workforce and a headache of migraine proportions for the IT department. The reality is that potential challenges exist for both groups. Deploying business-critical applications to smartphones and the like brings up a host of security and compliance issues for the IT department. End users, on the other hand, don’t always get a streamlined desktop experience when on their own devices and may struggle to access applications quickly and easily.

So how do you still deliver a personal, enterprise-grade desktop to the workforce while also allowing IT to maintain control? You use an integrated management tool that lets users have the desktop experience they want on the device they want while letting IT take the reins on how applications are delivered. Datacom has seen organisations that use an application manager tool simplify IT management, lower costs and speed up application deployment time.

1. Flexible, on-demand access to apps

Application managers that keep the focus on the user – essentially, allowing them access to whatever they need, when they need it, on the device they choose – help create an experience that appears seamless. Centralised deployment of a variety of apps, such as web and Software-as- a-Service apps, in addition to single sign-on across devices to access apps, lets the Bring Your Own Device workforce quickly get all the software and services it needs. The on-demand nature of this delivery can increase productivity and collaboration regardless of location.

2. Centralised IT management

Datacom knows one of the biggest challenges at organisations inviting Bring Your Own Device is that the IT department has to potentially manage a whole host of different smartphones and tablets. They then have to oversee which employees can gain access to which apps at which times (consider contractual workers who pop in for three-month stints twice a year). An application manager can allow the IT department to easily control access to applications and provide a single location for reporting and managing software licenses. Streamlining supervision of devices, application deployment and performance management can cut down on support time and costs, freeing up your department for other projects and more strategic endeavours.

3. Policy-driven approach

Do you want the employee you just made redundant to still have access to company email? IT must be able to quickly change permissions and settings for new users or users no longer with the organisation. Tools such as the Horizon Application Manager 1.5, for instance, rely on a web-based platform used either in the cloud or on premises to manage permissions with a policy-driven approach. This means IT management can set access to apps by location and device, enabling immediate response should an employee lose his or her device or have it stolen.

Your organisation doesn’t have to shy away from the changing nature of the desktop. You just have to balance the needs of your IT department with the needs of your workforce to get the most out of this evolution. The right application manager can cater to both groups by permitting easier software deployment, stronger security and a more seamless end-user experience.

Jonathan Cousins brings more than 26 years of IT experience to his role as National VMware Practice Manager for Datacom. Based in the Perth office, he initially joined Datacom as a principal engineer in 2010.

With a background in working for solution providers, he has a strong vendor and technical expert focus in the areas of virtualisation, storage and archiving.