Datacom recently presented on mobility in the workplace at the Evolve Security Conference held in Melbourne and Sydney. Our mobility expert Kurt Nasarenko, who is based in our Brisbane office, gave two back-to-back sessions in the consumerisation stream. His first, “Beyond the Buzz: Increasing Business Performance through Practical Mobility Solutions,” covered how organisations can align mobility with business needs. His second session, “Practical Mobility Solutions [Case Study]: How Organisations are Using Mobility to Increase Business Performance Now,” demonstrated how organisations Datacom has worked with have used mobility to solve their business issues and drive productivity, competitive advantage and revenue.
Kurt stressed in his first session that a mistake many organisations make is expecting mobility to somehow improve the organisation without a defined tie in to specific business processes. A key question organisations should ask themselves before they embark on the path to mobility in the workplace, according to Kurt, is, “How are we going to optimise our business and how are we going to optimise our processes? Think about the needs of the business, how mobility can solve the problem.”
Kurt made a point that getting caught up in the technology of mobility can throw an organisation off course in relation to how mobile solutions can solve real problems. The focus, he said, should be outcomes, such as reducing operating costs and time to market. Organisations should first identify passive needs they might have and the compelling reason they should implement a mobility solution now. After thorough analysis of the problem and how mobile technology could solve it, Kurt advised organisations design the solution, implement, support and then review and refine it.
In his second session, Kurt presented three case studies of organisations for which Datacom has implemented mobility solutions. For one organisation, Kurt’s mobility team developed a “fatigue calculator” app for a field service team that worked long hours in a dangerous environment. Formerly, the 800 workers had to report back to base to have their fatigue assessments. The app was able to help reduce the number of back-to-base visits by 6,000 and cut costs by $300,000 per annum.
In another example, a state government agency was using manual forms for data collection, which was a slow process that led to a lot of errors. Kurt’s team implemented an ink-on-glass mobile app that allows integrated data fields and workflows to better manage process. As a result, the process execution was reduced from weeks to hours and the amount of errors and incorrect form submissions decreased by 80 per cent.
As with any new technology implementation, Kurt explained a mobility solution will necessitate cultural changethat will include some resistance to the new way of doings things — even if employees themselves instigated the change in the first place. Choosing a few key evangelists who can spread the benefits to others and even pilot test the mobility solution is helpful in the change management phase, Kurt said. By embracing these champions, the true benefit of the mobility solution to the business will start to emerge.
Learn more about how to get started with a mobility solution that aligns with your business needs.