A recent mobility report released by iPass and MobileIron unveils a heap of statistics on the state of enterprise mobility and its effect on IT in 2013. While there are some positive figures, such as the fact that more than half of organisations have an actual BYOD policy, the report uncovered a number of pain points organisations adopting mobility solutions or BYOD plans have encountered in the last year. Left to linger, these issues can lead to extra costs and mobile management headaches for the IT department. Luckily, we’ve come up with a couple of ways to address these concerns that can save your organisation headaches down the road.
Pain Point #1 Rising costs
Solution: Ask your employees to share more of the costs
Cost is an issue that’s been heavily debated when it comes to mobility. Many reports claim BYOD leads to increased IT costs, while some organisations say mobility has saved them time and productivity. The iPass and MobileIron report said 68 per cent of IT managers expect their mobility costs will rise in the next year, mostly due to an increase in the number of mobile users and the number of mobile devices.
A report by Good Technology shows organisations requiring employees to pay all mobile device and plan costs save $1,000 per employee per year in service-related costs. If you don’t think this will work at your organisation, you can include a small stipend or let employees claim expenses — you will still save more money than if you paid for all of BYOD-participating employees’ device and plan costs. If costs still worry you, require employees to itemise their mobile device bills so there is more oversight in terms of which portion is used for work.
Pain Point #2 Support struggles
Solution: Commit to only supporting a certain number of device types
While BYOD is certainly aimed at increasing flexibility, some organisations take this idea too far and let any and all devices through their doors. Out of nine IT concerns related to BYOD, participants in the iPass and MobileIron survey said their top two were supporting personal mobile devices and onboarding.
It’s important for organisations to remember there is absolutely nothing wrong with saying “No” to certain devices to decrease your IT support costs. There are also mobile device management solutions offering self-service enrolment and automated onboarding so the IT department isn’t tasked with setting up every user on every device. These MDM solutions can also be set up so employees can remove or add approved devices to the system themselves.
Pain Point #3 Security concerns
Solution: Protect — and be able to wipe — the data
More than half of organisations surveyed in the iPass and MobileIron report had experienced a security issue amongst BYOD employees in the last 12 months. But the majority of these issues were related to stolen or lost devices. There are clear ways to prevent major data loss from happening in these situations: enable remote device wiping of corporate data; ensure the actual data, not just the endpoint, is protected through a mobile device management solution; or use a container approach where corporate data is always kept in a silo where it can’t be reached. Don’t forget you also have the option of outsourcing a mobile device management platform to an experienced IT provider so your IT department doesn’t have to worry about application security.