Reporting: The Oft-Forgotten Benefit of Mobile Device Management

Mobile device management is everywhere. Every software company seems to be offering some type of device management solution, adding to the complexity and confusion of trying to compare products before you buy them. One way to help you narrow down your mobile device management decision is to consider solutions that offer robust reporting capabilities. This intelligence can give insight into the types of devices being used at your organisation, what apps BYOD users are installing and whether user policies are being followed.

Hardware and software assets

Mobile device management tools with reporting capabilities offer a way for organisations to manage their hardware and software assets, which lets IT get a handle on how many types of devices are in your workforce in a BYOD situation. Reporting dashboards should indicate the device model, platform, ID and operating system version and offer graphical interpretations of areas such as overall device breakdown in the organisation. Some mobile device management tools also let you track related assets such as wireless adapters. This data will be continually updated, so you have a clear picture of what mobile devices are floating around your business at any given time.

Reporting dashboards can also help the IT department keep an inventory of installed apps and how many of each have been installed on devices in the system. An added benefit with some mobile device management tools is the ability to integrate with other inventory systems that track additional hardware assets.

Security and compliance settings

Perhaps most crucial for businesses steeped in a BYOD program is the ability to track and report on policy compliance, device registrations and restrictions for mobile devices users. Additional reporting dashboard information such as enrolment status, policy violations, jailbreak status and security settings will be available from the best device management tools. The IT department will also be able to check on the status of deployed applications and whether employees have installed any restricted ones. Of course, for this and any feature of device management to work, Datacom recommends you have a BYOD user policy or policies in place for the different segments of your workforce.

Device activity reports 

Another benefit found with advanced device management tools is the ability to produce standard and customised reports on the activities of your BYOD and other mobile device users. These reports will track areas such as what applications employees are using, what networks they are accessing, how many device deployments there have been and instances of downtime. This will give the business a sharper sense of how well a BYOD program or other mobility plan is working and help in tracking trends and predicting mobile needs down the road.

If you’re on your way to a mobility or BYOD program, don’t forget to critically assess these reporting capabilities of your mobile device management provider.

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