The Future of Unified Communications

As more businesses look to increase productivity and mobility, unified communications and collaboration will grow bigger and better to meet these technology needs. Even with individual tools such as video conferencing and presence making a difference for organisations and integration between the different technologies possible, unified communications is popping up in other areas such as personal mobile devices and the cloud.

Making mobile communications possible

Employees are using their own devices for work, which means they will eventually need access to the same unified communications tools on their mobile phones and tablets. Providers such as Cisco will soon let users access their mobile phones like a corporate desk phone, providing features such as unified inbox, call back and conferencing. Employees will be able to work from the road and still reach colleagues as they would in the office.

Cisco will also offer connection to third-party devices by the end of the year as a new feature of Cisco Unified Communications Manager. This means users can use another device as their office phone and have all calls routed to whatever phone they are using on the road.

A move to the cloud

It seems technology trends are folding into each other more and more, and unified communications and the cloud are the latest marriage. What’s so great about the two together? Well, more freedom in how and when you access your communications tools, for one. Ideally, unified communications platforms hosted in the cloud should let you instant message, video chat or call someone from whatever device and (secure) network you want. There might also be fewer infrastructure maintenance costs and tasks involved.

Datacom has seen organisations leverage both public and private cloud to lay the groundwork for their unified communications programmes. Organisations can also use a hybrid cloud approach to unified communications, the latter of which gives organisations even more flexibility to mix and match the technologies and vendors they want while better controlling costs and implementation challenges.

A vendor-neutral solution stack

In the past, organisations have often opted for a unified communications technology stack from one provider. This makes sense to a point — it can simplify licensing and make management easier. But organisations that don’t consider solutions outside a single provider can miss out on technologies that might be better-suited to their business.

The trend in years to come, according to an article from earlier this year on TMCnet, will have organisations instead looking to unify the best-of-breed technologies under an IT integrator. Not only will this help organisations take advantage of an array of technologies from different providers — it will also allow easier integration of these new technologies into existing systems.

Which communication and collaboration capabilities will your organisation look into?

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