Datacom Saves Cape Australia Money and Time with Unified Communications

What happens when four businesses become one?

Four disparate IT environments was the outcome for Cape Australia, which supplies maintenance and repair services for the mining and industrial sectors, when it acquired four businesses in 2007.

With operations spread out across Australia and a presence in 27 other countries, Cape Australia needed a way to integrate this tangled technology, which involved incongruent systems and modes of operation.

Consistent collaboration

Cape Australia decided to move forward with a strategy for bringing together its multiple IT environments, aptly named “One Way.” Started in 2009, the One Way project involved Datacom’s work from design through to implementation to deliver a single suite of applications to all users in all locations.

Key in the project was a Microsoft stack of unified communication and collaboration technologies to fuel better communication among Cape Australia’s employees both across the country and the world. Datacom implemented Microsoft Exchange 2010 for the email messaging service and voice mail consolidation. Microsoft Office Communications Server (OCS) 2007 enabled video conferencing, instant messaging and desktop sharing. For better information sharing and collaboration, Datacom brought in SharePoint Server 2010. To round out the unified communications piece of the project, Datacom replaced more than 30 branch networks with an integrated IP telephony solution with a solid voice system.

In addition to the UCC piece, Datacom implemented a new server and storage infrastructure, security solution and management tools.

An outstanding outcome

The UCC implementation quickly helped Cape Australia to save time and money in several ways. Each staff member has saved between one and two hours a day thanks to the improved productivity available through the new unified communication and collaboration tools. The video conferencing and online communication tools helped cut executive travel expenses by up to 50 per cent, while IT administration and operational costs have also been cut by half. Telecommunication costs and national call charges were reduced by 100 per cent.

Cape Australia appreciated the best practice knowledge, trusted partnership and professionalism Datacom brought to the project, said Jason Cowie, former CIO and Executive Manager of Business Services for Cape.

“Datacom provided us with best practice knowledge for the design and implementation of the infrastructure and Microsoft technologies that we were seeking to deploy. As our trusted partner, Datacom provided continual suggestions throughout the project on possible improvements to the initial design to enhance integration and user adoption.”

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