By Julian Buckley
Just because Bring Your Own Device is new to your organisation doesn’t mean it hasn’t been done — successfully — before. We can learn from those businesses that immediately jumped on the BYOD bandwagon. Use these lessons of right and wrong to do even better with your BYOD programme.
1. Give controlled freedom
Yes, BYOD is all about the employee and what mobile device and platform he or she wants to use. That doesn’t mean your IT department can’t implement some restrictions, such as allowing workers to choose from a pre-approved list of devices it has already “tried and tested.” The hard truth is that IT will only have capacity to support certain devices. It’s the organisations that let their workforces choose from a BYOD buffet that tend to see support costs soar; locking this down to a known list of devices can help organisations baseline these costs.
A best practice identified by the International Data Corporation (IDC) involves IT letting employees choose from a shortlist of mobile devices that can be supported in-house. How do you create this shortlist? Do something bold — actually talk to your employees. Ask them about the devices they use at home, why they use them and how they differ from the devices offered at work. You’ll be able to get an early picture of what your BYOD programme will look like — and how your IT department can support it.
2. Don’t put all your apps in one basket
Do you really need to make all your legacy applications available to your mobile workforce? Focus first on business-critical apps that carry solid value, such as dashboards covering metrics and goals and workflow charts. You can use the same survey approach here that you did with the devices: which tools and applications help employees get their jobs done best?
Also keep in mind the need for ongoing mobile app development, especially if different versions need to be written.Outsourcing application development to a provider that can tackle mobile device integration and connectivity so all your employees can take advantage of the custom mobile application is one way to avoid sucking up your IT staff‘s resources.
3. Innovate and compromise
Many organisations are finding that an innovative, supportive BYOD strategy helps retain staff, attracts new hires and ensures better use of technology within a workplace. Just because there’s a new operating system (Mac’s Mountain Lion or Microsoft’s Windows 8) out on the market doesn’t mean your organisation should ban or block it from entering into your BYOD strategy. Enabling your workforce to use the latest and greatest can be a great productivity-improver and assist with staff morale and greater freedom.
4. Secure the data and the device
Treat the device as the first barrier to entry and lock down the data where possible. What if the worst happens and a hacker or street-side thief does get into the phone or tablet? If corporate data is inaccessible — sitting in the data centre instead of on the actual mobile device, for instance, — the rogue individual won’t be able to steal it. Leveraging technologies such as Citrix XenApp or VMware Horizon can bring the applications to the users whilst retaining the data centrally in your environment. Having user policies in place that restrict access to corporate information and applications for certain employee groups also prevents sending too much sensitive data into the world.
5. Reduce support costs by educating users
Your new BYOD-inspired workforce might have some legitimate tech support issues. Many others will stem from a lack of self-help enablement and complex guidelines for things like user enrolment, switching approved devices and password reset. Give users the ability to do as much as they can on their own so they aren’t needlessly flooding the help desk with inane enquiries.
What BYOD best practices would you add to this list?
Julian Buckley is the Business Manager of Professional Services for Datacom in QLD. Julian leads a team of solution architects, project managers and consulting engineers that evangelise, design, scope, deliver and implement purpose-built, client-focused infrastructure and virtualisation solutions for our customers. His team in QLD focuses on long-term relationships with clients, building end-to-end enterprise ICT architecture for corporate, education and government clients across Microsoft, Citrix and VMware technology sets. A local leader in virtualisation in the QLD market, Julian’s team can help all clients achieve greater return on investment, reliability and performance through best practice, industry-leading solutions.